I have been using coupons for over five years now, and even after years of experience, there are times when I still have anxiety about getting hassled over my coupons. Here are a few tips to help you stand up for yourself when using coupons:
1. Make sure you are using your coupons correctly: Make sure you read the fine print on your coupons and that what you are buying matches up with the details on your coupon. I have noticed that many of my stores have become much more particular about coupons. More often than not, they read the fine print and make sure that my items match up, especially if they beep. Avoid embarrassment at check-out by using your coupons legitimately!
2. Know your store’s coupon policies: If you do a search online for individual stores and “coupon policies” you will find letters that others have received from customer service regarding store coupon policies. Sometimes it’s helpful to print these letters to share with your cashiers, especially if you have had difficulties redeeming coupons at that store in the past. When in doubt, it doesn’t hurt to e-mail customer service yourself to inquire about their coupon policies so that you have your own hard copy.
3. Remain calm and don’t be afraid to ask for a manager: Even though you may be embarrassed or incredibly frustrated, don’t lose your cool. It will only make the situation worse. Instead, if things get too heated or the cashier refuses to work with you, don’t be afraid to ask to speak with a manager.
4. It’s OK to walk away. If you are trying to use your coupons correctly and the cashier and/or store manager refuse to work with you, it’s OK to walk away. You can try to visit the store at another time or visit another store in the area. Be sure to contact the store’s corporate customer service department to share the “issues” you had.